ACTION REQUIRED before submitting to the bank: Confirm the refund processing window and the restocking percentage below match what you will actually honour — the bank will hold you to this document.
This policy applies to all orders placed on electrostarcable.in with Electrostar Cables, I-1/42, Sector-5, Bawana Industrial Area, Delhi – 110039, India.
1. Cancellation by the customer
Before despatch
You may cancel an order at no charge at any time before it has been despatched. Email Electrostarcables@gmail.com or call +91-9990008043 / +91-9990095244 quoting your order number. Where payment has already been made, the full amount is refunded.
After despatch
Once goods have left our works, cancellation is treated as a return and the terms in section 3 apply.
Cut lengths and made-to-order goods
Cable cut to a non-standard length, or manufactured to a customer-specified core count, size or sheath colour, cannot be cancelled once production has commenced, because the goods cannot be resold. This is stated at the point of order for any such item.
2. Cancellation by us
We may cancel an order where the goods are unavailable, where a pricing or specification error has occurred, or where delivery to your location is not feasible. In every such case the full amount paid is refunded and no charge is applied.
3. Returns
Standard-length sealed coils in original, unopened packaging may be returned within 7 days of delivery. The goods must be unused, undamaged, with sheath markings and drum/coil labels intact.
Returns of correctly-supplied goods are subject to a 10% restocking charge and the return freight is borne by the customer.
Partially used coils, cut lengths and cable that has been installed cannot be returned.
4. Damaged, defective or incorrect goods
If the cable delivered is damaged in transit, defective in manufacture, or does not match the specification you ordered:
- Notify us within 48 hours of delivery at Electrostarcables@gmail.com with your order number and photographs of the goods and packaging.
- We arrange collection at our cost.
- At your choice, we either replace the goods free of charge or refund the full amount including the original freight.
- No restocking charge is applied.
5. Refund method and timeline
Refunds are made to the original payment instrument or bank account used for the order. We do not refund to a different account.
- Approval: within 3 working days of the returned goods being received and inspected, or within 3 working days of a pre-despatch cancellation.
- Processing: refund initiated within 5–7 working days of approval.
- Credit to your account: a further 5–7 working days, depending on your bank.
Cash on Delivery orders are refunded by NEFT to a bank account you nominate in writing.
6. Raising a request
Email Electrostarcables@gmail.com or call +91-9990008043 / +91-9990095244 (Monday to Saturday, 10:00 to 18:00 IST) quoting your order number. We acknowledge every request within 2 working days.